Policies

Placing an order

• Browse the CORE & PURE Online catalogue to make your purchase. Select the item you wish to order, enter the quantity you desire and click on "Order".

• When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order.

• You will then be asked to provide us with your shipping and payment information. Please see the Payment Options available to you and choose the one that suits you.

• Once you have successfully made your payment, your order will be processed & shipped within our stipulated timelines. For more information, please see our Shipping Policy.

Payment Options

CORE & PURE Online is set up to take immediate online orders through the following modes of payment:

• Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network

• Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code.

The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

Cash on Delivery Policy

• We have the option for ‘Cash on Delivery’ on orders above INR 500/- for domestic orders only. We follow all safety protocols, along with our courier partners to ensure the package that reaches you is safe.

• If you are physically unavailable during the time of delivery, please suggest an alternative address or contact number of a reliable source at contact@coreandpure.com within 48 hours of order placement, for successful delivery.

• If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order if you convert it to a prepaid order, post-delivery failure.

• If a customer refuses the delivery of a ‘COD’ order more than twice, he/she would not be eligible for ‘COD’ for all future orders. Then, he/she can only choose to place a prepaid order on the website.

• All claims for shortages (missing items) or damages must be reported to our customer service team within 48 hours of delivery. Write to us at contact@coreandpure.com. CORE & PURE will not be responsible for any claim raised post 48 hours of delivery.

• Shipping/billing address can’t be changed once the order is placed. No modifications can be made post successful placement of orders. For further queries, you may get in touch with our Customer Care team at contact@coreandpure.com or chat with us from Monday to Saturday, from 9:30 AM - 6:30 PM IST.

• If a ‘COD’ order is to be cancelled, please inform our customer service team by sending an email at contact@coreandpure.com with the order number on the same date that you placed the order.

• Due to the ongoing COVID-19 situation, please bear with possible dispatch and delivery delays of your order.

• COD orders cannot be refunded in the original mode of payment. It can only be refunded via the brand online voucher/E-Card.

Pricing Policy

• The product prices listed are current and updated. However, these are subject to change without advance notice.

• All prices on this website are processed in Indian Rupees and the prices are inclusive of all taxes.

• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.

• Our products are liable for GST in India.

• All international shipping orders may attract local duties applicable in that country and the customer will have to pay locally, accordingly. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end.

Payment Security

All transactions at CORE & PURE Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with CORE & PURE Online is encrypted to protect you against unintentional disclosure to third parties.

You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

What is a CVV/CVC?

The Credit Verification Value (CVV) or Credit Validation Code (CVC) is an important security feature that reduces Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC during your transaction to make sure that the card is, in fact, in your possession.

The CVV/CVC is a 3- or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.

Out of Stock Items

We apologize for the inconvenience. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. CORE & PURE Online does not backorder products.

Cancellation Policy

If you wish to cancel your order, you can do so by sending an email to contact@coreandpure.com within 24 hours of placing the order. You can also call Customer Care at +91 9315803102 (9:30 am - 5 pm IST), within 24 hours.

Once orders are dispatched or ready to ship, they cannot be cancelled. Cancellation within the timeline will attract 2.5% payment gateway charges, and the balance will be refunded within 7-10 working days or as per the Bank’s guidelines.

Shipping Policy

Purchases are shipped from our warehouse in Ghaziabad, U.P by courier.

Due to COVID-19, we cannot commit on delivery timelines. We request you to bear with us for slight delays. As per safety protocols, while accepting online orders to ship within India and worldwide, we reserve the right to pause deliveries to any country if required.

Order Deliveries Will Be Made Between:

• 10:00 AM – 6:00 PM Monday – Saturday, excluding public holidays.

• Goods will need to be signed for upon delivery. If you cannot sign personally, an alternative (family member, colleague, neighbor) may sign. However, we take no responsibility for goods signed by an alternative person.

• Certain courier partners may request an OTP to complete delivery. The OTP will be sent to the phone number provided at the time of placing the order.

• CORE & PURE is not responsible for damage after delivery.

• Claims for shortages or damages must be reported within 48 hours of delivery.

• Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. Rates are available at the time of checkout.

Returns & Refund Policy

If you claim leakage or damage during delivery, please email us within 24 hours of receiving the product. Exchange is allowed for saleable and undamaged products only. Processing takes 1-3 weeks after the returned package is received.

Please email the following details to contact@coreandpure.com within 24 hours:

• Complaint Order Number

• Invoice Number

• Membership status (if CORE & PURE DROPS member)

• Details of request/complaint

• Images/videos to support the complaint (batch details clearly visible)

Once all required details are received, it would take 3 working days for our team to revert on the complaint/query. If approved, reverse pick-up will be arranged and the refund or exchange processed accordingly.

All products to be exchanged must be sent back packed in the same packaging and accompanied by the original receipt and a document stating:

• Address of dispatch

• Name & address of customer

• Order number

• Contents of package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with the customer care representative.

Once the package is received by our warehouse team, the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.

Orders for Gift Boxes are not applicable for exchange or refund.

CORE & PURE Online is not responsible for damage after delivery.

Product Quality Related Complaints

In case of a product quality concern, please email us at contact@coreandpure.com within 7 days of receipt with the following details:

• Order number

• Product highlighted for quality issue

• Membership status (if CORE & PURE DROPS member)

• Details of request

• Images/videos with batch details clearly visible

Our team will connect you with a product expert within 2 working days. If necessary, the product may be requested for quality inspection. The quality report will be available within 7 working days after receipt at the factory.

All products must be physically accompanied by original receipt and relevant documents during reverse pick-up.

• Address of dispatch

• Name & address of customer

• Order number

• Contents of the package

If the product passes inspection and matches the complaint, a refund or replacement will be initiated within 7 days after inspection. The total inspection and resolution cycle may take around 3 weeks.

Damages due to neglect, improper usage, or wrong application are not covered under our exchange/returns policy. Exchange due to allergic reactions, personal dislike, fragrance dislike, or similar issues is not allowed without proof of product fault.

No cash refunds are permitted.