Frequently Asked Questions
We understand shipping fees can be a concern while purchasing online. We love to give you shopping convenience at no extra cost. So, shipping for any order in any part of India is absolutely FREE.
We are located in NCR. All orders are shipped from our main warehouse.
At CORE & PURE, we strive to give the very best shopping experience possible. We want to deliver your order safe and fast. We have partnered with reputed logistics service providers like Bluedart, FedEx, Delivery, Xpressbees, Ecom Ex and many more to offer you excellent shipping experience.
We use recyclable corrugated boxes for every order we ship.
All orders are processed within 1 business day (Except Sundays and Public holidays). It takes usually 2-5 days to deliver at your doorstep across India.
Yes, we ship out of India. It takes 10-12 days to deliver. You may check service delivery by entering the required details. You may also write directly for any orders at firstname.lastname@example.org
Once you place the order on our website, you will receive messages on your registered mobile number and email id about the status of your order and expected delivery date along with tracking link. You can also check it on our website under “Track My Package” section.
Yes, you can cancel you order from your order page or call us at +91 9315803102 or write us at email@example.com.
CORE & PURE reserves the write to cancel any order with pre-confirming the customer. P.S. Order can be cancelled till it is in Ready to Ship status.
In the event of missing product or damaged product, please inform us with 24 hours on customer care number or write email us at firstname.lastname@example.org and we will immediately look into this and resolve the matter on high priority.
If the products delivered to you are damaged/defective, then only we can consider your return request. We may ask snapshot or video of the product to initiate the process.
We will initiate the return pick up from our side. In case return facility is not there, then it can be shipped to us and we will reimburse this amount along with refund.
If the products are opened or used or not reported within the timeline then we will not consider the return request.
Please reach us at email@example.com or call us +91 9315803102 within 24 hours of delivery.
We will process your refund within 7-10 business days in case of order cancellation. In case of return, the product reaches back to the warehouse and undergoes to quality check team, then we initiate the refund. It usually takes 2 weeks from the pick up time.
In case of prepaid orders, refund will be initiated to the bank account/debit card/credit card/etc where from payment has been made. For Cash on Delivery (COD) orders, you have to provide us bank details where you want to get refund.
Yes, we are committed to offer the highest and purest quality essential oils. At CORE & PURE, all oils are rigorously tested and meet the highest standards possible. All of our oils are 100% natural origin. These oils are of therapeutic grade. No pesticides, synthetic chemicals, herbicides, GMOs or harmful chemicals are ever used during any stage of the growing or distillation process.
We do GC/MS (gas chromatography mass spectrometry) tests on each of our essential oils.
Yes, we do third party GC/MS (gas chromatography mass spectrometry) testing, which is unique for each batch. These tests help ensure purity and potency of the oil. If incase, any batch does not meet international standards, we do not commercialize that Essential Oil.
GC/MS stands for Gas Chromatograph Mass Spectrometry. In simple terms, a GC/MS separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph Mass Spectrometry.
Put 2-3 drops on plain paper and most of the essential oils will evaporate within few minutes leaving NO RESIDUE. Some oils with heavy natural base do not evaporate easily like Vetiver, Patchouli, etc. We should be certain of the source. Actually our Nose is the biggest tool to define the quality of the essential oil.
We promise Grade-A essential oils. We are dedicated to promote holistic health and wellness and it is possible from pure and potent essential oils only. Aromatherapist, doctors, and health practitioners use our oils. We do not add any synthetic, chemicals, pesticides, bases, carriers, paraffin’s, additives, etc to any of our oils during any stage of growing or distillation process. All oils are natural origin and potent.
CORE & PURE is very particular that any product must not be tested on animals. We are dedicated to care our ecosystem where we are living. We love the animals. Our principals clearly state that we will never test on animals. Any toxicology information is obtained from reference materials.
CORE & PURE stands on the promise to offer natural and cruelty free products to all our customers.
We source most of the oils directly from farmers. We have collaborations with farmers and distill in the farms. Few oils are sourced from internationally certified providers where we meet all the international standards for the quality and purity. All oils are as pure as possible. We offer the most natural and the most potent essential oils.
No, all batches of the same oil cannot be same every time. Slight variations can be expected as it all depends on soil conditions, climate conditions, harvesting time and more.